Update for patients – Emergency Service Information

Since the end of March, authorities have imposed stringent measures on dentists, restricting the use of dental equipment. We are currently able to provide only very limited care and can not see any patients within the practice at present. Any patient who feels the need to access emergency care will be assessed by telephone and given advice. Dentists may refer anyone requiring more complex treatment to a specialised dental unit.

Postponing all routine appointments

In keeping with government advice, all routine appointments have been suspended from 25th March. If you had an appointment booked, you can expect to hear from us soon to rearrange it for a later date.

We’re still here to help

The whole practice team takes their duty to care for you very seriously. Rest assured, we will provide all possible assistance that is safe and in line with government guidance.

Our team are still available to speak to during all of our usual working hours.

If you find yourself in a dental emergency during our regular hours, please call the practice, and a member of our team will be able to assist over the phone.

If you require urgent assistance outside of our usual hours, please contact the practice for our most up-to-date guidance on our answerphone system. Private and Denplan patients will be asked to contact the dentist on call, NHS and unregistered patients will be directed towards the Jubilee Dental Centre at St Richard’s Hospital or NHS 111 services.

What to do

Please do not attend the practice – contact us via the phone or by email if you need to.

To see the latest advice on COVID-19 19 please visit:

https://www.bda.org/advice/Coronavirus/Pages/patients.aspx

or

https://www.nhs.uk/conditions/coronavirus-covid-19/

We look forward to returning to normal service as soon as we are able. We wish you and all your loved ones the very best in these times. We are here to help as much as we can.